Job Description

ThreatDown is looking for..

Our cybersecurity SaaS company is seeking a highly technical, senior-level Technical Support Engineer to serve as the final tier of our technical support organization. As an L3 Technical Support Engineer, you will own our most complex customer issues, lead escalations and critical incidents through resolution, and act as the primary technical bridge between Support and Engineering. You will also raise the bar for the entire support team by performing quality assurance on Level 1 (L1) and Level 2 (L2) tickets and mentoring L1 and L2 engineers.

Compensation: 45,000 - 50,000 Euro

What You Will Do:

Serve as the final point of escalation within Support for complex, high-severity, and high-visibility customer issues escalated from L1 and L2.
Manage customer