Summary:

As a Software Support Engineer, you'll be the backbone of our retail operations, ensuring our POS, inventory, and commerce platforms run smoothly for our clients. You'll join a dedicated support team committed to minimizing downtime and delivering exceptional technical assistance for our mission-critical retail and distribution software solutions.

Responsibilities:

- Diagnose and resolve software issues for retail clients across POS, ERP, and CRM integrations.
- Troubleshoot API and system integration problems; escalate complex cases to developers.
- Monitor system dashboards and perform preventative checks to minimize downtime.
- Investigate issues using SQL, log analysis tools, and system diagnostics.
- Document solutions and create customer-facing guides in knowledge management systems.
- Provide clear, timely technical updates and support to