Job Description

Top Level Corporation Limited (TLC) is a leading data security solution provider in Hong Kong, established in 2008. We are committed to safeguarding the security, privacy, and integrity of our clients' business information through digital signing and encryption.

Job Responsibilities:

Lead technical team to deliver deskside, server‑side and infrastructure support for internal users and business clients (including servers and networking)
Oversee ITSM processes (Incident, Change, Problem, Configuration) and drive improvements aligned with ITIL best practices
Manage operations including workload planning, ticket queues, SLAs, and IT device support
Lead incident response, implement preventive measures and apply effective risk management to ensure service continuity and minimize business impact
Ensure compliance with internal policies, audit