Job Description

Salary: Lead IT Ops

About the Opportunity

Join a large, business-critical utilities organisation in a key operations leadership role
Own operational stability across platforms, infrastructure, networks and app support
Lead incident response and service performance in a high-volume environment
Lift ITSM maturity (process, ownership, governance) and support CMDB improvements
Partner closely with the business and manage key technology vendors/service partners

What You’ll Bring

Proven leadership in technology operations / service management in complex environments
Strong ITSM capability (incident/problem/change, service ownership, operational KPIs)
Experience managing and holding vendors to account (service performance & commercials)
Technical credibility across infrastructure/cloud, networks and