Technical Customer Success Manager
Truvid
Job Description
This isn’t a traditional CSM seat. You’ll own a significant portion of our portfolio of media accounts, and you’ll run it with data, automation and AI rather than a full inbox. Your job is to know what’s happening across every account in real time, spot what’s moving revenue up or down, and act on it before anyone asks.
You’ll also scale the systems behind the work. As the portfolio grows, your processes grow with it. You’ll work closely with Ad Ops, Product, BD, Marketing and leadership, and you’ll be the person who turns account data into clear recommendations for company growth priorities.
Who you are
You’re curious about the numbers and the business behind them. You’re a strategic thinker who’s also very hands-on: you set the plan and you do the work. You’re always learning, picking up new skills and new tools as you go. You know your accounts inside out, down to every detail of what’s