Job Description

A. PROFILE

Role Title: Partner Care and Support Executive
Reporting to: Partnership Manager
Division: Digital & MFS
Department / Section: Digital

B. CONTEXT

Purpose: The Partner Care and Support Executive is responsible for handling merchant calls and complaints related MFS. This role ensures timely resolution of merchant issues, provides excellent customer service, and enhances the overall merchant experience.
Context: This role sits within the Operations team under Digital Department. The Merchant Care and Support Executive plays a crucial role in addressing merchant concerns, troubleshooting product-related issues, and working closely with internal teams to provide effective solutions.

C. ROLE ACCOUNTABILITIES

Handle all channels complaint & enquiries (app, call, viber, etc) and complaints from