Settlement & Mediation Senior Engineer (Level 2 Support)
U9
AI assistant
Job Description
A. ROLE PROFILE
Role Title: Settlement & Mediation Senior Engineer (Level 2 Support)
Reporting to: BSS Planning & Operations Manager
Division: Information & Communication Technology
Department / Section: Technology & Information
Employment Type: Contract
B. CONTEXT
Purpose: The Settlement and Mediation Level 2 Support role is responsible for providing advanced technical support and expertise for settlement and mediation systems within the telecom infrastructure, specifically focusing on Whale cloud BSS, ZTE core and DCH systems. The role involves resolving complex issues, performing in-depth troubleshooting, and ensuring the reliability and performance of mediation and settlement