Job Description

The Associate Sales Process Specialist supports customers and internal sales teams throughout the pre- and post-sales process. The role manages customer inquiries, prepares quotes, processes orders, maintains account information and coordinates with internal teams to ensure a smooth customer experience and timely delivery of services.

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
Applies experience and skills to