Job Description

About the role -

We are looking for a Relationship Manager to own day-to-day relationships with a portfolio of regulated merchants. You will report directly to the CEO, work as an individual contributor, and be the first person our merchants call when something matters.

You will listen first, solve problems end to end, and give the CEO a clear view of how every merchant is doing, before small issues turn into lost accounts.

What you will do -

Own the relationship:Be the main point of contact for regulated merchants across iGaming, trading and FX, from go-live onwards.
Listen first:Learn each merchant’s business model, licences, peak periods and pressure points, and keep clear notes so nothing depends on memory.
Solve end to end:Take issues, from failed transactions and settlement delays to chargebacks and refunds, through to resolution with