Job Description

The IT Infrastructure Engineer will be responsible for providing technical support and maintaining end-user computing services to ensure the smooth operation of the client's ICT environment. The role will cover desktop and laptop support, troubleshooting, device provisioning, endpoint security and coordination with relevant Government ICT service providers. The engineer will also support infrastructure operations, technology refresh initiatives and compliance with applicable Government ICT policies and standards. Key Responsibilities: End-User Support

Provide Level 1 and Level 2 technical support for end-user computing devices, operating systems, productivity applications, collaboration tools, printers and peripherals.
Troubleshoot and resolve hardware, software, network connectivity and access-related issues within agreed service levels.
Support employee onboarding and offboarding