Job Description

We’re looking for a highly organised and thorough Customer Service Administrator to join our dedicated nights team. You’ll be at the forefront of delivering exceptional customer service to over 10,000 properties across the UK, including both residential and commercial sites. Whether it’s liaising with tenants, landlords, facilities managers, or engineers, you’ll be solving problems, offering reassurance, and ensuring every interaction sets the standard for world-class service.

Responsibilities

Previous customer service experience
Experience in an office or contact centre environment (bonus points!)
Maths and English GCSE grade C/4 or above (or equivalent)
A good understanding of facilities management (or the willingness to learn!)
Top notch communication skills (both written and verbal)
The ability to stay cool when things get busy and fast-paced
Strong attention to detail
A creative problem-solver who thinks