Job Description

Senior Technical Support Service Engineer, Thermal (Data Center)

Provide expert technical support for thermal management products and solutions within the Data Center sector. This role involves collaborating with internal teams, local partners and customers to resolve technical issues, optimize product performance, and ensure customer satisfaction. The Specialist will leverage in-depth knowledge of thermal systems to assist in the design, implementation, and troubleshooting of solutions tailored to customer needs.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

Serve as the primary technical point of contact for thermal management products in the Data Center environment.

Provide expert guidance to customers on product features, functionalities, and best practices.

Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow