ICT Helpdesk Technician

Full-time Ongoing | Coorparoo | Onsite ICT team

Villanova College is seeking an experienced ICT Helpdesk Technician to join our ICT team on a full-time ongoing basis, commencing January 2027.

This is a hand-on, frontline support role at a busy independent boys' school (Years 5-12), where you will be the first point of contact for staff and students across a wide range of hardware, software, and AV support needs. You will work under the guidance of the ICT Manager and alongside a collaborative ICT team, ensuring technology services across the College are delivered efficiently and to a high standard.

• Providing first-level support via phone, email, helpdesk ticketing, face-to-face counter, and classroom and campus support
• Logging, prioritising, and resolving helpdesk requests using a structured ticketing system
• Re-imaging laptops and deploying software using SCCM
• Supporting students with BYOD devices in a