Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose:

Lead the strategy, evolution and delivery of digital chatbot products powered by Artificial Intelligence and Agentic AI. Translating customer needs and business opportunities into scalable, intelligent self-service solutions that improve customer experience, enables autonomous resolution and delivers measurable business value.

The role combines strong business ownership,