Job Description

Key accountabilities and decision ownership:

• Monitor daily remittance transactions and ensure smooth processing across all remittance corridors
• Investigate and resolve transaction failures, delays, reconciliation issues, and customer escalations within agreed SLAs.
• Coordinate with internal teams, technology vendors, and remittance partners for incident resolution and service improvements.
• Perform operational reconciliation, refund management, settlement validation, and reporting activities.
• Monitor partner and service performance, identify trends, and recommend corrective actions to improve transaction success rates.
• Support product enhancements, testing, UAT activities, and deployment validation for new features and change requests.
• Ensure adherence to compliance, AML, KYC, audit, and regulatory requirements related to remittance services.
• Maintain process documentation, operational procedures, and knowledge