Job Description

Manage and leads the service assurance team and ensure proper management is in place for the local team in addition to the Partner team reporting to this role in dotted line, considering trending benchmarks in telecom industry and technology advancements.
Owns the quality management system strategy and operational implementation as well as execution within the customer service channels, determining, negotiating, and agreeing in-house quality procedures and standards for all commercial sales and servicing. 
Manage and be the voice of the customer through identification of gaps in products and processes supporting and directing improvements.
Lead and conducts development opportunities by researching other customer services across multiple industries, locally and globally.
Organizes multi-disciplined approach to measure customer satisfaction across all channels through satisfaction measurement platform, to make