Job Description

Salary: Rp 5.000.000 – Rp 7.500.000 per month

PT Walden Global Services (WGS) is currently looking for an experienced IT Production Support Officer to join our team.

📍 Placement: Jakarta (Full Onsite)
💼 Employment: Project-Based
⏳ Experience: Minimum 2 Years

Job Responsibilities:

Perform application monitoring to ensure system availability and stability in a 24/7 IT operational environment.
Handle incidents and troubleshooting at L1/L2 levels, including P1 (Critical) incidents.
Monitor system performance and identify potential issues or abnormalities.
Perform initial investigation, log analysis, and incident escalation when required.
Prepare incident reports, including Root Cause Analysis (RCA).
Ensure incident handling follows established ITIL processes and