Customer Support Representative

You'll be the primary point of contact for customers, delivering world-class service and support. You'll handle inquiries and complaints professionally, escalate issues when needed, work with other departments to meet customer needs, keep your product knowledge current, and take part in team meetings and improvement initiatives.

Responsibilities

• Serve as the primary point of contact for customers
• Handle customer inquiries and complaints professionally and escalate as necessary
• Work closely with other departments to meet customer needs
• Maintain up-to-date knowledge of Wave products
• Use active listening to understand customer needs and provide solutions
• Participate in team meetings and contribute to continuous improvement initiatives

Requirements

• Fluency in French, Fulani, Malinké and Soussou
• 2 years of experience in a comparable position (call center, customer service)
• Ability to work