Job Description

You will serve as the primary contact for customers, handle inquiries and complaints, and escalate issues when needed. You will maintain product knowledge, use active listening to understand customer needs, provide suitable solutions, and contribute to team meetings and continuous improvement.

Responsibilities

Serve as the primary point of contact for customers
Handle customer inquiries and complaints
Escalate issues as necessary
Maintain up-to-date knowledge of Wave products
Use active listening to understand customer needs and provide solutions
Participate in team meetings and continuous improvement initiatives

Requirements

Fluency in French, English, and Fulfulde
3 years of experience in a comparable call center or customer service position
Ability to work flexible schedules

Benefits

Health insurance for employees and dependents
Parental