Customer Support Representative Front Office

You will manage incoming phone calls, assess customer needs, and build trusted customer relationships. You will provide accurate information, resolve and follow up on complaints, maintain customer interaction records, process accounts and documents, follow communication procedures, and engage customers.

Responsibilities

• Manage incoming phone calls
• Identify and assess customer needs
• Build trusted customer relationships through open and interactive communication
• Provide accurate and complete information using appropriate methods and tools
• Resolve customer complaints and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures and guidelines
• Engage customers

Requirements

• 1+ year of customer support or client service representative experience
• Fluency in French and Wolof
• Willingness