Job Description

Customer Service Representative | Contact Centre

Fixed Term until end of April 2027 Rotational Shifts | Auckland CBD

Be the voice that makes banking feel a little easier.

You might be the first person a customer speaks to when they need help, and that makes this role more important than it may look on paper.

One call might be simple. The next might come from someone who is confused, frustrated or genuinely worried. Your job is to listen, understand what they need and help move things forward.

Sometimes you’ll solve it yourself. Sometimes you’ll connect them with the right banker or specialist. Either way, we want our customers to finish the conversation feeling heard, supported and confident about what happens next.

Think of yourself as a conductor with a smile: listening, gaining a deep understand of the query and getting customers to the right place, while