Job Description

The Technical Support Lead will oversee the day-to-day technical support function within the Service Department, providing technical guidance to Field Service Engineers and acting as the main point of contact for technical queries. The role involves working closely with Field Service Engineers, Supply Chain and equipment manufacturers to troubleshoot issues, identify solutions and ensure problems are resolved safely and efficiently. Reporting directly to the European Service Manager, the position will support the overall performance of the Service Department and the quality of technical service provided to customers. It is a varied, hands-on role requiring strong technical knowledge, leadership, problem-solving and prioritisation skills, with the ability to work independently and with minimal supervision. This is a hybrid one-year fixed-term position, ideally suited to someone based in or within commuting distance of Naas, Co.