Job Description

The onboarding pipeline. Every new account from signed deal to fully live. You know where every account sits, where it's stuck and why, and you make sure it moves faster.
Activation and early-life health. The first months decide whether a client stays. Define what a healthy start looks like, spot accounts going off track and intervene early.
Retention and churn as numbers. Define them, measure them and break them down (logo vs. revenue, early-life vs. mature, by role, segment, acquisition channel and team). Set the targets and own the trend lines.
Root-cause analysis. Funnels, cohorts, survival curves, leading indicators. Go beyond the dashboard into the qualitative and raw data to find what really drives outcomes.
Process improvement. Map the handoffs across teams, find the friction, redesign the process, run experiments and measure the