The Legal Operations Officer plays a critical role in enabling the Legal function to operate efficiently, consistently, and at scale. By managing and responding to legal requests from third parties and internal stakeholders across multiple jurisdictions and entities (not only Brazil), you ensure that requests are handled accurately, within defined timelines, and in line with legal, regulatory, and internal requirements.

In this role, you will navigate a wide range of request types, balancing speed, quality, and risk. You will take ownership of requests end-to-end, applying structured thinking and sound judgement to determine the appropriate approach, while escalating where needed.
Working closely with Legal, Servicing, Privacy, and cross-functional teams, you will contribute to a high-performing Legal Operation — supporting strong governance, reducing friction, and enabling the business to move forward with clarity and confidence.

Key Responsibilities

Global Legal Request Handling: Monitor, triage, and respond to civil third-party information requests, court orders (e.g., Norwich Pharmacal Orders), subpoenas, tax authority requests (HMRC, IRS), insolvency cases, and freezing orders.
Operational Excellence & SLAs: Meet strict productivity, quality, and SLA standards while managing multiple priorities and tracking personal KPI performance.
Risk Management & Compliance: Assess risks within requests, maintain meticulous audit trails and records, and escalate complex or high-risk cases to Legal Counsel or senior stakeholders when needed.
Litigation & Cross-Functional Support: Take end-to-end ownership of civil claims, litigation support requests and claims against Wise, ensuring thorough investigation, comprehensive information gathering and accurate, well-evidenced responses. Work closely with Legal Counsel and relevant stakeholders to proactively progress cases, resolve outstanding queries and ensure all matters are managed through to completion.
External & Internal Stakeholder Communication: Act as the primary point of contact for external public authorities and third parties.
Continuous Improvement: Support process improvements, update team documentation/knowledge management, assist with onboarding new team members, and contribute data for audits and reporting.

Job Description