Senior Analytics Engineering Manager - Send Experience Pod

The role

We’re looking for a Senior Product Analytics Manager to set the strategic direction for analytics in our Global Send Experience Squad. You’ll help the squad decide where to focus, which customer problems to solve and how Wise can grow its global money transfer business, which today drives 5% of all cross-border transfers in the world for personal customers.

You’ll work closely with Product, Design and Engineering to lead discovery across the remittance space: building a deep understanding of customer needs, finding the biggest opportunities and turning them into a clear product strategy. You’ll influence decisions across the factors that shape whether customers choose to send money with Wise—including price, speed and convenience—throughout the whole customer lifecycle, from a customer’s first transfer to the choices they make as a returning customer.

You’ll lead a group of senior analysts. Your focus will be on setting the team’s direction and helping the squad make its most important strategic decisions. You’ll coach analysts to partner closely with teams on day-to-day product questions, while staying hands-on with the most complex and consequential opportunities yourself.

You’ll help us answer questions such as:

• Where are the biggest opportunities to grow money transfers around the world?

• What matters most to customers when they decide where, when and how to send money?

• How do price, speed and convenience shape customers’ choices and behaviour?

• How could an AI-powered concierge help customers find and complete the right transfer, while making the experience simpler and more personal?

• How can we make the experience work better for both new and returning customers?

• Which customer problems should we solve to make the biggest difference to growth and customer value?

• How should we focus our product strategy to grow our money transfer revenues 10x over the next few years?

What you’ll be doing

• Set the strategic direction for the squad. Partner with Product, Design and Engineering to build a clear view of customer needs, market opportunities and the choices Wise should make next.

• Lead discovery and opportunity finding. Explore customer behaviour and the end-to-end transfer journey to identify unmet needs, friction and growth opportunities. Help the squad understand not just what is happening, but where it has the greatest opportunity to act.

• Influence the whole customer decision. Bring an analytical perspective to how customers weigh price, speed and convenience when choosing how to send money, across both new and returning customer journeys.

• Turn opportunities into product priorities. Size customer and commercial opportunities, develop clear points of view and help teams make focused, evidence-based choices about what to build and why.

• Lead and develop a group of senior analysts. Set a high bar for analytical thinking and impact, coach analysts in their work and careers, and create the conditions for them to support their teams effectively.

• Enable strong day-to-day squad decisions. Coach analysts to work closely with their product teams, bring useful insights into planning and discovery, and help teams learn from product changes and customer behaviour.

• Stay hands-on with the most important problems. Work directly on high-impact or ambiguous questions, and guide the team through complex analysis when the strategic stakes are high.

• Bring people together around a shared view. Communicate complex evidence clearly, influence senior stakeholders and help cross-functional teams turn strategic choices into action.