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Senior/Principal Implementation Manager - Servicing

Wise

📍 London, GB Hybrid 💰 £90,000 - £150,000/yr ⏳ 4h ago
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Job Description

Role Overview

We are seeking an exceptional, battle-tested Program Manager / Delivery Leader to join our Implementation Management team. In this role, you will take single-threaded ownership of high-stakes projects across product, engineering, compliance, and operations.

You will not merely track tasks or facilitate meetings. You will act as an empowered Driver and Integrator—a domain-smart program leader who deeply understands technical and operational context, stress-tests assumptions, anticipates cross-workstream collisions, and ensures our control environment meets regulatory expectations sustainably and on time.

What You’ll Do

  • Lead Cross-Domain Initiatives: Take single-threaded ownership of high-impact, cross-squad projects—ranging from high-stakes compliance and regulatory commitments to core platform migrations, control rollouts, product launches.

  • Drive Program Management Lifecycle: Hold the pen on end-to-end program governance. Author clear program briefs and plans, define clear outcomes, structure exception-led delivery forums, and maintain appropriate program artefacts and drive accountability across teams.

  • Guide Informed Decision-Making: Build a solid understanding of the domain you own (AML, KYC, Fraud, Screening etc) and technical architectures you align with. Use this context to stress-test plans, challenge assumptions, anticipate cross-workstream collisions, and guide senior stakeholders through critical trade-offs.

  • Drive Pragmatic, Hands-On Delivery: Work comfortably at the intersection of product delivery and technical systems. You don't need to review deep technical specifications, but you are comfortable reading architecture diagrams, asking challenging technical questions or creating simple dashboards.

  • Leave the Place Better Than You Found It: Assume every process executed today will be repeated tomorrow. Document workflows, automate manual steps, eliminate administrative friction, and establish telemetry to scale future execution across the organization.