Customer Success Manager, Japan

As a Customer Success Manager, you'll act as a trusted partner for Wix Enterprise accounts, ensuring long-term customer success and growth. This role also includes handling customer success responsibilities for DeviantArt, one of the world's largest online art communities, which launched in Japan in November 2026. In your day-to-day, you will:

• Act as a trusted partner and consultant for a dedicated portfolio of Wix Enterprise (80%) and DeviantArt (20%) accounts, providing expert guidance on launching and optimizing their web presence
• Conduct regular business reviews to demonstrate the value and impact of our products, ensuring alignment with customer goals and fostering long-term health
• Partner with product teams to develop and deliver tailored onboarding workshops and training sessions based on specific client business requirements
• Champion the voice of the customer by providing crucial feedback to our product teams, helping to shape the