Job Description

You'll be the first point of contact for customers reaching out to book with them — and your ability to turn a conversation into a confirmed reservation is what makes this role crucial. Concretely, you will:
Manage hotel bookings through their Property Management System (PMS) and Channel Manager, ensuring accuracy and efficiency across all reservations.
Handle inbound inquiries across email, phone, and WhatsApp — responding promptly, professionally, and with the kind of warmth that turns a curious traveler into a loyal guest.
Own the full quote-to-booking journey: receive requests, craft compelling and accurate offers, follow up proactively, and close with a high conversion rate.
Identify upselling and cross-selling opportunities naturally within each customer interaction, maximizing revenue per booking without compromising the experience.
Analyze your own workflows and the tools at your disposal, and proactively propose improvements — including AI-based