Job Description

Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.

About the Job

At Xendit, we are looking for a Customer Success Manager (CSM) to support our Indonesia/ Malaysia clients and help drive their success on our platform.

In this role, you will own the post-go-live customer lifecycle for a portfolio of English- and Bahasa Indonesia/ Bahasa Malaysia-speaking accounts, working closely with clients to drive product adoption, resolve day-to-day