Job Description

Salary: RM 4,500 – RM 6,500 per month

Senior Support & Onboarding Specialist
Remote | Kuala Lumpur, Malaysia
Full-time hours on a rolling contract
RM 4,500–6,500 per month

Help dental practices get set up, get their teams confident and get the most from Zavy360. We are looking for an experienced technical support and onboarding professional who can guide customers from initial setup through training, go-live and day-to-day use.

You will be a consistent point of contact during onboarding and take ownership of technical support cases. This role suits someone who can organise the details of a customer rollout, explain software clearly and investigate problems thoroughly.

Customer onboarding and training

Understand each practice's current workflows, priorities and readiness, and guide them through a clear onboarding plan.
Coordinate setup and migration readiness with the practice and the