Job Description

1. Be responsible for troubleshooting, problem location and resolution of ZStack products through remote means, including performance bottlenecks, compatibility issues, service outages, data storage failures, etc. Independently handle complex problems and escalate product issues to the R&D team according to the process.

2. Be responsible for the full life cycle follow-up of technical issues, timely synchronize the progress of problem investigation, solutions and subsequent prevention suggestions to customers, ensure the closure of issues and improve customer satisfaction.

3. Anticipate and identify various potential risks during product operation to ensure the stable operation of customer business.

4. Collaborate with the ZStack R&D team, feedback product issues from customers, participate in the verification and follow-up of product issues, and continuously promote the optimization and improvement of product functions and quality.

5. Participate